Billing & Shipping Information

• Do you offer delayed delivery for Corporate Renters?
• How can I cancel or modify my order?
• What are the shipping timeframes for SNOO?
• What if I purchased a rental without my company provided code?
• Is there a minimum rental period?
• Can I keep my rental SNOO past the Employer Rental Period?

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Your Rental Account

• Where will I receive email updates about my rental?
• How can I update my credit card information?

Return & Warranty Information

• Is there a warranty for my rental SNOO?
• How do I return my rental SNOO?
• Do I need to keep the original box to return my SNOO?
• When returning my rental SNOO, what do I send back?

General

• How can I clean my SNOO?
• Contact Us
• SNOO User Guide
• How has SNOO been tested for safety?
• What is the recommended baby weight & age for using SNOO?
• Are sleep consultations available for Corporate Renters?

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Helpful Videos

• Putting Baby in SNOO Sack (Video Tutorial)
• How do I set up my SNOO? (Video Tutorial)
• What is SNOO? (Video Tutorial)

General

• How can I use the SNOO App with Twins or Multiples?
• What devices support the SNOO app?
• How do I pair my SNOO to the App?
• What does the SNOO App do?
• Where can I download the SNOO App?
• Can I use SNOO without the SNOO App?

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Troubleshooting

• What is the Weaning Feature and when should I use it?
• What is the Motion Limiter setting?
• Can I disable SNOO's Wi-Fi?
• I forgot my log in. How can I retrieve it?
• How do I reset my SNOO?